Refund policy
Customer Remorse Returns
If you change your mind about your purchase, you can return any items within 90 days from the day after you receive your order. Please notify us by email at contact@novahair.info to initiate a seamless return process.
To qualify for a return due to customer remorse, the following conditions must be met:
- Undamaged: The item must not be damaged due to customer handling or use.
- Original Packaging: The item must be returned in its original packaging, including all original accessories.
- Unused Product: The product should be unused or lightly used, so long as it remains in a condition that allows us to resell it.
Damaged, Wrong, or Dysfunctional Products
If you receive products that are damaged, incorrect, or dysfunctional, please contact us within 90 days of receiving your order via contact@novahair.info. To assist you better, please provide an image or video of the issue.
For these cases, we will cover the return shipping costs by providing a pre-paid return label.
This policy also applies to items that become faulty within the 90-day period from receipt.
Product Not Working? Get a Full Refund
We believe in the effectiveness of our products. If for any reason the product does not work as expected, we will give you a full refund. Simply reach out to us within the 90-day period, and we'll guide you through the return process to ensure your satisfaction.
Returning an order
Contact us via email at contact@novahair.info, for damaged items we will send the RMA return label. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
Cancelling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please get in touch with our customer service via email at contact@novahair.info and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5th day of investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.
Warranty
All products are legally guaranteed 3 months against manufacturing defects and any other default while properly used. Any misuse resulting in breakage or other default shall not be covered. If you detect any defect on your product during the first three months of use, please contact us at contact@novahair.info, so we can organise the return of the defective product for repair or replace the item if it cannot be repaired.
Contact us :
From Monday to Sunday.
Email: contact@novahair.info